Edge’s Insight is the #1 preferred digital gauge monitor on the market today, used by daily drivers and enthusiasts alike. It is the most comprehensive multi-gauge touch-screen display on the market. Observe and understand your vehicle’s parameters using state-of-the-art technology. Download the Digital Viewer software to use your Plugable USB microscope, such as the USB2-MICRO-250X and USB-MICRO-800X.
CONTACT:
- Edge Products
- Corporate Offices
- 1080 South Depot Drive
- Ogden, Utah 84404
- Hours
- Monday – Friday
- 8:00am to 5:00pm MST
- Toll Free
- Phone
- Fax
- 801.476.3348
TERMS & CONDITIONS:
The placement and purchase of an order with Edge products constitute the acknowledgment and acceptance of all terms and conditions listed below. Edge Products reserves the right to make changes to its website and terms and conditions at any time.
COPYRIGHT & TRADEMARK NOTICE
This site is owned and operated by Edge Products. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Edge Products ALL RIGHTS RESERVED. All images, audio and video clips are the sole property of Edge Products or their respective content provider. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Edge Products permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
PRICES
All prices listed in our website, advertisement and/or catalog do not include shipping & handling charges. All prices and descriptions are subject to change without notice.
PAYMENT
Edge Products accepts all major credit cards. For your protection, we ask that you supply an extra 3-4 digit. The CID/CVV are extra numbers printed on your credit card.
For Visa, MasterCard, Discover
The card validation number is printed on your Visa, MasterCard & Discover cards in the signature area of the back of the card. (it is the last 3 digits AFTER the credit card number in the signature area of the card).
For American Express
American Express cards show the card validation number printed above and to the right of the imprinted card number on the front of the card.
REFUNDS
A refund, exchange or core return will not be made until all items are returned to Edge Products. Shipping and handling charges are non-refundable. Orders placed by credit card will be refunded to the same credit card account only. All other non-credit card orders will be refunded by either company check or store credit. Refused shipments sent back to Edge Products do not constitute a refund or credit.
SHIPPING
All orders are shipped by FedEx. In stock items usually ship within 1-2 business days after receipt of order, but some orders will not go out for 72 hours due to weekends and holidays. Edge Products does not guarantee on time delivery for out of stock items. Any expected shipment dates given to customer are approximate. Out of stock items will be placed on backorder and your credit card will not be charged until the product ships. Shipping fees calculated by our shopping cart system are estimated. Shipping fees may be higher than stated by our shopping cart system for products using oversized boxes, multiple box shipments and backordered items.
REJECTION OF GOODS
As soon as the goods are delivered to Buyer, he shall inspect them. Notice in writing must be given within five (5) days after receipt of goods of any defect or omissions. Failure to give notice within five (5) days after receipt shall constitute an irrevocable acceptance of the goods.
CLAIMS
Claims for defective goods, shortages, delays, or failures in shipment or delivery, or for any other cause, shall be deemed waived and released by Buyer, unless made in writing within five (5) days after the arrival of the goods.
EDGE PRODUCTS PRIVACY POLICY STATEMENT
In an effort to keep your experience convenient, enjoyable and most importantly, safe; EDGE Products is committed in protecting your privacy online. Below is a brief outline of our privacy policy.
INFORMATION COLLECTION AND USE
Edge Products is the sole owner of the information collected on this site. When you shop on our website, we collect personal information from you such as name, address, email, phone number and/or credit card information. This information is used for billing purposes for filling customer’s orders, contacting customers to inform them of order status and sending promotional information. We will not sell, share, or rent this information to others outside of the MSDP Network Edge Products collects information from our users at several different points on our website.
LOG FILES
We use IP addresses to analyze trends, administer the site, track user’s movement within the site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We use an outside shipping company to ship orders, and a credit card processing company to charge users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
SECURITY
Edge Products takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our order form asks users to enter sensitive information (such as name, address, phone number, credit card information), that information is encrypted and is protected with the best encryption software in the industry, SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. When you submit your order, the sensitive information is sent to our secure server that is retrieved only by authorized administrators via secure connection and pass worded logs.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (i.e. for billing purposes or service representatives) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.
NOTIFICATION OF CHANGES
If we decide to change our privacy policy, we will post those changes on our webpage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify users by way of email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
WARRANTY AGREEMENT
WARNING: THIS IS A HIGH PERFORMANCE PRODUCT. USE AT YOUR OWN RISK.
Do not use this product until you have carefully read the following agreement.
This sets forth the terms and conditions for the use of this product. The installation of this product indicates that the BUYER has read and understands this agreement and accepts its terms and conditions Drivers focusrite usb devices.
DISCLAIMER OF LIABILITY
Edge Products Inc. and its successors, distributors, jobbers, and dealers (hereafter SELLER) shall in no way be responsible for the product’s proper use and service. THE BUYER HEREBY WAIVES ALL LIABILITY CLAIMS.
The BUYER acknowledges that he/she is not relying on the SELLER’s skill or judgment to select or furnish goods suitable for any particular purpose and that there are no liabilities which extend beyond the description on the face hereof and the BUYER hereby waives all remedies or liabilities, expressed or implied, arising by law or otherwise, (including without any obligations of the SELLER with respect to fitness, merchantability and consequential damages) or whether or not occasioned by the SELLER’s negligence.
The SELLER disclaims any warranty and expressly disclaims any liability for personal injury or damages. The BUYER acknowledges and agrees that the disclaimer of any liability for personal injury is a material term for this agreement and the BUYER agrees to indemnify the SELLER and to hold the SELLER harmless from any claim related to the item of the equipment purchased. Under no circumstances will the SELLER be liable for any damages or expenses by reason of use or sale of any such equipment.
The SELLER assumes no liability regarding the improper installation or misapplication of its products. It is the installer’s responsibility to check for proper installation and if in doubt, contact the manufacturer.
LIMITATION OF WARRANTY
Edge Products Inc. (hereafter “SELLER”) gives Limited Warranty as to description, quality, merchantability, fitness for any product’s purpose, productiveness, or any other matter of SELLER’s product sold herewith. The SELLER shall be in no way responsible for the product’s open use and service and the BUYER hereby waives all rights other than those expressly written herein. This Warranty shall not be extended or varied except by a written instrument signed by SELLER and BUYER.
The Warranty is Limited to one (1) year from the date of sale and limited solely to the parts contained within the product’s kit. All products that are in question of Warranty must be returned shipping prepaid to the SELLER and must be accompanied by a dated proof of purchase receipt. All Warranty claims are subject to approval by Edge Products Inc.
If the BUYER sends back a failed unit that is out of warranty and chooses to buy a refurbished unit, the refurbished unit will only carry a 60 day warranty. If the BUYER purchases a new unit at a predetermined discounted rate, it will have the standard 1 year warranty.
Under no circumstances shall the SELLER be liable for any labor charged or travel time incurred in diagnosis for defects, removal, or reinstallation of this product, or any other contingent expenses.
Under no circumstances will the SELLER be liable for any damage or expenses insured by reason of the use or sale of any such equipment.
This warranty is VOID for any new products purchased through auction websites. WARRANTY IS VALID ONLY FOR NEW PRODUCTS PURCHASED THROUGH AUTHORIZED DEALERS (proof of purchase required for all warranty claims).
IN THE EVENT THAT THE BUYER DOES NOT AGREE WITH THIS AGREEMENT: THE BUYER MAY PROMPTLY RETURN THIS PRODUCT, IN A NEW AND UNUSED CONDITION, WITH A DATED PROOF OF PURCHASE, TO THE PLACE OF PURCHASE WITHIN SIXTY (60) DAYS FROM DATE OF PURCHASE FOR A FULL REFUND.
THE INSTALLATION OF THIS PRODUCT INDICATES THAT THE BUYER HAS READ AND UNDERSTANDS THIS AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS.
PRIVACY POLICY:
Edge Products is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Edge Products Web site and governs data collection and usage. By using the Edge Products website, you consent to the data practices described in this statement.
Collection of your Personal Information
Edge Products collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Edge Products also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Edge Products. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Edge Products for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Edge Products Web site.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Edge Products public message boards, this information may be collected and used by others. Note: Edge Products does not read any of your private online communications.
Edge Products encourages you to review the privacy statements of Web sites you choose to link to from Edge Products so that you can understand how those Web sites collect, use and share your information. Edge Products is not responsible for the privacy statements or other content on Web sites outside of the Edge Products and Edge Products family of Web sites.
Use of your Personal Information
Edge Products collects and uses your personal information to operate the Edge Products Web site and deliver the services you have requested. Edge Products also uses your personally identifiable information to inform you of other products or services available from Edge Products and its affiliates. Edge Products may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Edge Products does not sell, rent or lease its customer lists to third parties. Edge Products may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Edge Products may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Edge Products, and they are required to maintain the confidentiality of your information.
Edge Products does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Edge Products keeps track of the Web sites and pages our customers visit within Edge Products, in order to determine what Edge Products services are the most popular. This data is used to deliver customized content and advertising within Edge Products to customers whose behavior indicates that they are interested in a particular subject area.
Edge Products Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Edge Products or the site; (b) protect and defend the rights or property of Edge Products; and, (c) act under exigent circumstances to protect the personal safety of users of Edge Products, or the public.
Use of Cookies
The Edge Products Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Edge Products pages, or register with Edge Products site or services, a cookie helps Edge Products to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Edge Products Web site, the information you previously provided can be retrieved, so you can easily use the Edge Products features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Edge Products services or Web sites you visit.
Security of your Personal Information
Edge Products secures your personal information from unauthorized access, use or disclosure. Edge Products secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Edge Products will occasionally update this Statement of Privacy to reflect company and customer feedback. Edge Products encourages you to periodically review this Statement to be informed of how Edge Products is protecting your information.
Contact Information
Edge Products welcomes your comments regarding this Statement of Privacy. If you believe that Edge Products has not adhered to this Statement, please contact Edge Products at tech@edgeproducts.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.
“Edge Products is part of the MSD Performance Family (Which includes MSD Ignition, Superchips and Racepak). MSD Performance may acquire other businesses, and another company may acquire MSD Performance or substantially all of its assets such as through a merger, consolidation, acquisition, or asset purchase. If that occurs, the information we collect may be one of the assets examined or transferred as part of the transaction. We will not permit another business to examine the information we have collected without a confidentiality agreement. We will not transfer the information we have collected unless the acquirer of all or substantially all of MSD Performance’s assets agrees to provide the same or substantially similar privacy protections as those established by this privacy policy. So long as the acquirer of all or substantially all of MSD Performance’s assets agrees to be bound by the same or substantially similar privacy protections as those established by this privacy policy, we may transfer such information without any restrictions or conditions of any kind.”
faq
Q. Should I install the EGT probe before or after the turbocharger? I’ve heard before is best, but I saw an EGT mounting hole in an aftermarket exhaust system, and now I’m wondering if I can safely mount it after the turbo charger?
A. The ONLY correct position for the EGT probe is before the turbo in the exhaust manifold. There are two reasons for this: response time and accuracy. If the probe is mounted far away from the manifold, the lag between when the probe will register an increase in temperature, compared to the reading if the probe was placed in the manifold, can result in misleading EGT numbers. When used in conjunction with the Juice, this is of particular concern since the module needs to be able to de-fuel as quickly as possible to reduce EGTs when needed.
The second reason is accuracy. Putting the probe after the turbo can create inaccurate readings because the exhaust gas will cool as it travels farther away from the manifold. This discrepancy can be as much as 250 degrees, which is far too big a margin of error. Also, depending on the power upgrades you have made, the turbo itself may throw off the accuracy of a post-turbo reading. If the turbo is a restriction, excess heat will build before the turbo as hot exhaust gas backs up, while post-turbo EGT will be much lower – resulting from the reduced exhaust flow which cools even faster than it would in a balanced system. This situation can be particular dangerous because excess heat will quickly build in the motor while temperature readings after the turbo will seem almost too cool.
Remember, your exhaust pipe won’t overheat, but your engine will.
Q. What are EGTs?
A. EGT stands for exhaust gas temperature, and is the single most important indicator of how a diesel engine is performing. Unlike a gasoline motor, a diesel motor will continue to make power as more fuel is added. As more fuel is added, heat will be generated until the motor just gets too hot and things start to melt. This is a situation to avoid. Exhaust gas temperature is the ideal measurement of how hot the motor is, since temperature fluctuations in the gas are almost instantaneous. You should consider using the Edge Attitude or installing an EGT gauge even if you make no performance upgrades, since EGT is such an important indicator of engine load. This is particularly if you tow.
Q. I hear people talking about pressure boxes and timing boxes. What are they talking about?
A. There are basically three ways for a box to make more power in a diesel: timing, duration and pressure. Some boxes just do pressure, some do timing and duration and some do all three. If a box does just pressure, the box is fooling the truck’s computer into thinking it has less fuel pressure than it really does. In response, the computer increases the fuel rail pressure and so when the injectors fire, since there is increased fuel pressure, more fuel is released into the engine and additional power is created. This is the simplest type of power upgrade module and we have found it works very well for most Dodge applications and the Ford 7.3 Powerstrokes, as long as your power gains are limited to less than 70 horsepower. We have found raising fuel pressure on Ford 6.0 and the Duramax puts too much strain on the fuel system and so we do not make pressure boxes for these vehicles. Also, as mentioned, 70 horsepower is about the most you can safely gain in the Dodge and about 50 horsepower is what you can get out of the 7.3 Powerstroke.
As the name implies, a timing and duration box changes the timing of when the injectors fire, either advancing or retarding timing, as well as how long the injectors stay open when they fire. This takes considerable sophistication when it comes to understanding performance tuning as well as vehicle communication systems. We have found re-tuning through timing and duration works very well on the Duramax and the Ford 6.0. When done correctly, it can also produce big gains on most of the Cummins motors; however these gains will usually require additional aftermarket enhancements to the vehicle.
Q. What level should I tow in?
A. The only levels suitable for towing are levels 1 and 2. Only use level 2 if you are towing a light load. Never tow without an EGT gauge or an Attitude monitor. If you want to tow in a higher level, you must make significant engine and transmission upgrades beyond just a chip in order to handle the increase in power. It’s that simple. Even though the Attitude monitors EGT and will automatically de-fuel to prevent excessive EGTs, you should still only tow in level 1.
Edge Products Port Devices Drivers
Q. Will my Juice work without an EGT probe hooked up?
A. The module will function normally, however, you will not have the safety feature of monitoring your EGTs and the Juice will not be able to backdown EGTs.
Q. It seems every product I see advertised claims 100+ horsepower gains, yet when I have driven a friend’s truck that has one of your competitors’ products, the performance just doesn’t seem that good. How come?
A. When it comes to horsepower claims there are many people in the industry state horsepower and torque gains using methods that while accurate, are not particular relevant to what the enthusiast is looking for in an upgrade.
Edge Products Port Devices Driver
The most common example of this is flywheel or crank horsepower claims vs. rear wheel numbers. If your crank shaft was connected to the road, this would be great a number to know. But in fact, your crank shaft is connected to other components, like your transmission for example, that act like a parasite and reduce power. What you really want to know is horsepower gains at the wheels. A typical truck uses about 30% of its power turning the gears, drive shaft and other components that sit between the flywheel and the tires. This means someone claiming a 50 horsepower gain at the flywheel is probably only making about a 35 horsepower gain at the wheels. Not bad, but not really as advertised.
The second popular method of “super sizing” horsepower claims is by quoting horsepower gain numbers based on some totally unusable part of the power band. Who cares if all your power gain comes after 3,000 RPM? When do you ever cruise on the highway at redline? (Certain Edge engineers, who are now strictly forbidden by our insurance company to drive company vehicles on public roads, being the exception). What you should be interested in is usable power gains in the low and mid range. This is particularly true if you tow. Before getting mesmerized by that 100hp claim, look at a before and after dyno graph and see if the gains are really where you drive.
Just so you know, at Edge, we only use rear-wheel horsepower numbers and we tune all our products to provide maximum performance in the most useable part of the power band.
Q. How do a obtain an Return Merchandise Authorization?
A. To obtain a return authorization, please call technical support at 1-888-360-EDGE between 9:00-5:00 MT. Be sure to have your part number, version number and manufacturing date (which is located on the silver sticker on the bottom of the unit) along with the complete explanation of this issue to expedite the process.
Symptoms
If you quickly and repeatedly insert and remove a USB device, the USB port may stop responding. When the port is in this state, it no longer recognizes any USB device, and the USB device will not work.
This article helps you fix the problem.
Prerequisites
You must use administrative credentials to log on to Windows to perform some of the troubleshooting methods that are listed in this article. If this is your personal computer, you are likely already logged on with an administrator account. If this is a computer that is part of a network at work, you might have to ask the system administrator for help.
Resolution
To fix this problem, use the following methods in the order in which they are listed. After each method, check the USB device to see whether the problem is fixed. If the problem is not fixed, try the next method.
This article also includes a workaround that you can try if these methods do not work.
Method 1: Use Device Manager to scan for hardware changes
Use Device Manager to scan for hardware changes. After your computer scans for hardware changes, it might recognize the USB device that is connected to the USB port so that you can use the device.
To scan for hardware changes, follow these steps:
Click Start, and then click Run.
Note If you are running Windows Vista, click Start, and then use the Start Search box.Type devmgmt.msc, and then click OK. Device Manager opens.
In Device Manager, click your computer so that it is highlighted.
Click Action, and then click Scan for hardware changes.
Check the USB device to see whether it is working.
If scanning for hardware changes fixed the problem, you are finished. If this method did not fix the problem, go to Method 2.
Method 2: Restart the computer
If scanning for new hardware did not fix the problem, try restarting the computer. After the computer has restarted, check the USB device to see whether it is working.
If restarting the computer fixed the problem, you are finished. If this method did not fix the problem, go to Method 3.
Method 3: Disable and re-enable the USB controller
Use Device Manager to disable and re-enable all the USB controllers. This lets the controllers recover the USB port from its unresponsive condition. The USB controllers represent the USB ports in Device Manager. If you are not comfortable with advanced troubleshooting, try the steps in the 'Workaround' section.
To disable and re-enable the USB controllers, follow these steps:
Click Start, and then click Run.
Note If you are running Windows Vista, click Start, and then use the Start Search box. Erco driver download windows 10.Type devmgmt.msc, and then click OK. Device Manager opens.
Expand Universal Serial Bus controllers.
Note You might have to scroll down the list to find this item.Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
Check the USB device to see whether it is working.
If the USB port recognizes the device and if you can use the device, you are finished.
If this method fixed the problem, you are finished. If this method did not fix the problem, go to the 'Workaround' section.
Workaround
If none of these methods worked for you, you can disable the Selective Suspend feature. However, be aware that when the Selective Suspend feature is disabled, all USB host controller drivers (and therefore all USB ports and connected USB devices) in the system are affected. Therefore, your computer cannot suspend any USB devices that are connected to it, and the USB devices can continue to use power while connected to the computer. Additionally, the Allow the computer to turn off this device to save power check box does not appear on the Power Management tab for the USB Root Hub.
This section is intended for an advanced computer user.
You can disable the USB Selective Suspend feature as a workaround by editing the registry. The USB device may become unresponsive because of a race condition in the Selective Suspend feature. The Selective Suspend feature suspends the USB device to efficiently maintain battery power by enabling the computer to turn off the USB device. However, sometimes this feature may not correctly wake up the USB device. Therefore, the USB device is unresponsive when you try to use it.
You might want to disable this feature for server products where power management is not important or required.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in WindowsTo disable the Selective Suspend feature, follow these steps:
Click Start, and then click Run.
Note If you are running Windows Vista, click Start, and then use the Start Search box.Type regedit, and then click OK. Registry Editor opens.
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINESystemCurrentControlSetServicesUSB
If the DisableSelectiveSuspend registry entry is present, double-click it. If it is not present, create the entry. To create the entry, follow these steps:
On the Edit menu, point to New, and then click DWORD.
Type DisableSelectiveSuspend, and then press ENTER.
On the Edit menu, click Modify.
In the Value data field, type 1 to disable the Selective Suspend feature, and then click OK.
Now go to the 'Did this fix the problem?' section.
Cause
This problem may occur because of a timing issue that prevents the computer from detecting the USB device.
Microsoft and the hardware vendors that manufacture the chips that are used for USB have investigated the problem. However, the results were inconclusive because of the intermittent nature of the problem.
Status
Microsoft is researching this problem and will post more information in this article when the information becomes available.